FAQ

1. What payment methods do you accept?

  • We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and more. You can find the complete list at our checkout page.

2. How can I track my order?

  • Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your shipment. You can also log in to your account and go to the "Order History" section to track your order.

3. What is your return policy?

  • We offer a hassle-free 30-day return policy. If you're not completely satisfied with your purchase, you can return it within 30 days for a refund or exchange. Please visit our Returns & Exchanges page for detailed instructions.

4. Do you offer international shipping?

  • Yes, we do! We offer international shipping to a wide range of countries. Shipping costs and delivery times may vary depending on your location. You can check shipping options and rates during the checkout process.

5. How can I contact customer support?

  • Our customer support team is here to assist you. You can reach out to us through our Contact Us page, where you can fill out a contact form, or you can email us at Infinitejrny@gmail.com. We aim to respond to all inquiries within 24-48 hours.

6. What should I do if I receive a damaged or defective item?

  • We apologize for any inconvenience. Please contact our customer support team immediately, and we will assist you in resolving the issue. You may be asked to provide photos of the damaged item for assessment.

7. Can I change or cancel my order after it's placed?

  • We strive to process orders quickly, but if you need to make changes or cancel your order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled, but you may be able to return it following our return policy.

8. Are my personal and payment details secure on your website?

  • Yes, we take your security seriously. Our website is equipped with industry-standard SSL encryption to protect your personal and payment information. We do not store credit card details, and your data is handled in compliance with our privacy policy.

9. Do you offer discounts or promotions?

  • We occasionally run special promotions and offer discounts to our customers. To stay updated on our latest offers, sign up for our newsletter or follow us on social media.

10. Can I change my shipping address after placing an order?

  • To ensure the accuracy of your order and shipping address, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not been shipped yet.